At Naksh Mobile (nakshmobile.com), customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns only under the following conditions:

  • Product received is damaged or defective
  • Wrong product has been delivered
  • Product has manufacturing defects
  • Product is missing parts or accessories
  • Product received is different from the description shown on the website

Return Request Time

Customers must raise a return request within 48 hours of delivery.

Any return request made after the allowed time period may not be accepted.

Conditions for Return

To be eligible for a return, the product must:

  • Be unused and in original condition
  • Be returned with original packaging
  • Include all accessories, manuals, invoice, and free gifts (if any)
  • Not show signs of physical damage caused by the customer
  • Be supported with proper photos or unboxing video in case of damage claims

Non-Returnable Products

The following items are not eligible for return:

  • Used or installed products
  • Products damaged by customer misuse
  • Products without original packaging
  • Products returned after the allowed return period
  • Clearance sale or special offer items (if mentioned)
  • Software, downloadable products, or sealed items opened after delivery (if applicable)

Refund Process

Once the returned product is received and inspected by our team:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

Refund processing time may vary depending on the payment provider or bank.

Return Shipping Charges

If the return is approved due to seller-side issues such as wrong product, damaged item, or manufacturing defect, return shipping charges may be covered by us.

If the return is requested for personal reasons not covered under our policy, shipping charges may not be refundable.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once the order has been dispatched, cancellation may not be possible and the return policy will apply instead.

Refund Rejection

Refund requests may be rejected if:

  • The returned product does not meet return conditions
  • Required proof is not provided
  • Product damage is found to be customer-caused
  • The claim is found to be false or abusive

Contact Us

For return, refund, or cancellation support, please contact us through our website.